Important Note: This option will work if the system has been encrypted, and before the system reboots for the first time. If the UEFI firmware of the computer is not updated, or Symantec Encryption Desktop is not upgraded to the version 10.4.1 MP1, then consider any of the following temporary workarounds to resolve this issue:Īuthenticate at PGP BootGuard using a Whole Disk Recover Token (WDRT)Īuthenticate at PGP BootGuard using the Caps Lock key for uppercase lettersĪuthenticate at PGP BootGuard using a PGP user account with a password that does not includes special characters or uppercase lettersĪuthenticate on Symantec Encryption Desktop when the hard disk of the affected computer is connected as a slave to another computer running Symantec Encryption Desktopįix Scenario 1 - Set Boot Property in Windows to revert AMI Keyboard Functionality Potential Workaround 2 - Using Different authentication methods Note: This has been observed to sometimes not work and the other fix scenarios below will be the better option to use. This will enable the previous UEFI firmware keyboard setup for that boot session. Press and hold on to the DOWN ARROW (↓) key while booting your computer. To temporarily revert to the previous keyboard setup However, if the UEFI firmware update does not resolve this issue, revert to the previous UEFI firmware keyboard setup to restore the keyboard functionality temporarily or permanently. To resolve the issue, perform one or more of the following workarounds: Potential Workaround 1 - Easy workaround to provide to end users until proper commands can be run (Arrow Key)Ī UEFI firmware update may often fix this issue. If you are running Symantec Encryption Desktop 10.4.1 on a computer that uses an older UEFI firmware, then you might have issues using the Shift key at PGP BootGuard. ![]() Fix Scenario 2 - Boot off of WinPE and set Boot Property to revert AMI Keyboard Functionality.Fix Scenario 1 - Set Boot Property in Windows to revert AMI Keyboard Functionality.Potential Workaround 2 - Using Different authentication methods.Potential Workaround 1 - Easy workaround to provide to end users until proper commands can be run (Arrow Key).
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